Tag Archives: Offshore Services

IT Services: Which Margin is the Best Margin

How do you assess the profitability of an IT Services business? Some of the performance parameters are the same as any other business in a different industry – Gross Margin, Operating Margin, Net Margin, EBITDA margin or EBIT margin. But these … Continue reading

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Dark Data is a Big Opportunity for Services Companies

Why is Big Data big? Obviously not because someone invented a new statistical method of data analysis that can explain everything. It’s because there is a lot more data spewing out of business processes where there were none before. The … Continue reading

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The Trouble With Powerpoint

A couple of weeks ago, I was walking someone through a Powerpoint deck on the phone. The discussion was going well. But every now and then she would skip ahead. I’d be on slide 12 expounding some gory detail of … Continue reading

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ET Article

This article was published in the Economic Times on Apr 20, 2012. ********************************* Four Myths About the Indian IT-BPO Industry From zero to over $50 billion in 20 years. That’s been the meteoric rise of the Indian IT-BPO industry. For … Continue reading

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Why This is Emphatically Not the End of India’s IT Services Story

Fred Giron at Forrester has a provocatively titled post out Is This The End Of India’s IT Services Success Story? Thankfully it is not the end. Once you get past the title, Giron’s post itself does not point to a … Continue reading

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Offshore: The Book is Out

My book on the offshore services industry, co-authored with Gaurav Rastogi, is now out in both print and Kindle versions. In India a print version of the book, published by Penguin, is available in major bookstores and online at Flipkart. … Continue reading

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When Does a Services Company Need Products?

Never. That is, according to Mark Suster who has a superb post on TechCrunch They [a services startup] have created two internal technology “products” and wanted to figure out how they could turn their services business into a product business … Continue reading

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