More English and More Non-English

Chetan Bhagat has a recent post on his blog which is a transcript of a speech that he gave at the British Council in Delhi. He defines two groups in India. One, which he calls E1, is proficient in English and gets all the good jobs. The other, E2, is familiar with the language but is not proficient. E2 is ten times the size of E1. He would like to see effort being made, by the likes of the British Council, to shift more people from E2 to E1.

It’s hard to argue against this point of view. Expanding E1 or for that matter E2 as well is good. Spoken English skills are what have enabled India to create the huge offshore services sector. English is also the common language that links India and is therefore the de facto language of big business. Better English skills – spoken, written or really at any level – enhances a person’s employability and opens higher paying job opportunities.

But is more and better English the only dimension there is to language in education? I see two problems with this.

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Coevolution in Telemarketing

Coevolution in species (predator-prey, for example) is a commonly occurring phenomenon. The same thing, loosely, can apply to many other things like criminal behavior and how it coevolves with law enforcement techniques.

An interesting place where you see coevolution at work is in telemarketing. If you think about it, they are the predator and you are the prey. Their objective is to get you to pick up the phone and then not put it down. Your objective is to not pick up the phone.

Before Caller ID, you were losing the battle. You had to pick up the phone. You didn’t know who was calling.

After Caller ID, it was better, but not if you were prepared to ignore every call except the numbers that you recognized. Also, the telemarketers adapted and started blocking Caller ID. But then you started avoiding calls with no Caller ID. And then they switched back to numbers but no names or innocuous names. And so on.

Then came the National Do Not Call Registry in the US. That tilted the balance decisively in your favour. It still left the non-profits who are exempted from the DNC stipulations. You were still having to walk up to the phone when the local charity called and you didn’t want to donate this year. But then you got that new phone which can read out the name on the Caller ID. And that was that. End of the telemarketing nuisance.

Not quite. Last year I started getting robo calls on my mobile phone from a company selling extended warranties for cars. I pick up most calls to my cellphone, even if I don’t recognize the number. It was very irritating. I actually lodged a complaint with the FTC about these guys. Apparently many others did too. Thankfully its been turned off. The people behind it must have figured that whatever they were doing was worth flirting with FTC for. Or maybe they don’t even live in the US. Who knows.

I still get a moderate number of telemarketing calls. If you are of Indian origin, like me, you may still be getting calls from India. With telecom costs between India and the US dropping sharply in recent years, the call activity is going up as well. We regularly get calls from DirectTV and Airtel. The latter in fact has been calling from a Delhi cell phone to my cell phone (where did they get my mobile number?).

The companies that call from India use Caller IDs in different ways. Some of them send out a US number which I think is a losing strategy (one of them sends out a toll free number). Some of them block Caller ID, which, I believe is a better strategy. With almost no calls from telemarketers in the US, you are probably losing your old aversion of picking up a call with no Caller ID. Or maybe, I have a special situation. A friend of ours we regularly talk to had blocked her Caller ID at one time.

This is known to occur even in predator-prey coevolution where a defence that the prey had developed in response to a certain predatory tactic is lost through the millenia. When the predator evolves the same trait again, the prey has no defence against it.

Callers from India seem to have the ability to put just any old number in the Caller ID. Like say “2222”. Or use an Indian number. I will pick up any call with an Indian number on it. Which is why I get snagged often.

But it doesn’t end at Caller ID and getting you to pick up the phone. Since the dialing out is typically done by a dialer which connects an agent only after you pick up the phone, there is a lag before someone starts speaking at the other end. Most people will realize it’s a telemarketing agency and put the phone down. This must cost a lot in agent time at the other end.

Which probably explains, in a crazy way, the latest Caller ID tactic. Yesterday someone called us. The Caller ID name said “Telemarketer”. We didn’t pick up the phone. But if someone does, you can be sure they want to talk. And it could be the beginning of an honest, trusting relationship.

The Numbers Behind the Numbers

This week’s big news was that the US economy lost the fewest jobs in a month since the beginning of the recession. There were reams and reams of news and opinion on the matter. Quotes from the White House, Republicans, Democrats, Wall Street and Economists. But I got stuck on the third paragraph of the first news item that I read on the matter on NYT

In the best report since the recession began two years ago, only 11,000 jobs disappeared last month, the government said on Friday, and the unemployment rate actually dipped, to 10 percent, from 10.2 percent the previous month.

What’s the math that allows the unemployment to go down when 11,000 jobs were lost? Did the denominator suddenly go up? Did all the returning Indians suddenly decide to go back to the US like Shiva Ayyadurai?

The answer seems to be

Not only did the rate of job losses drop to 11,000 but losses in the previous two months were revised down by 159,000.

which is not really offered as an explanation but as an aside by FT. But the numbers look like they should be able to explain the drop in unemployment. Does anybody have the official explanation?

Economics by its nature is complex. Good reporting should make it more accessible. Not leaving obvious questions unanswered would be a start.

Open Toolbox

Ever since I moved to a Mac, the tools I use have changed. Also my work and life patterns have changed. I thought I’d share what I have found useful.

Email, Calendar, Contacts

My personal email is on Gmail. I moved from Yahoo Mail after many years and have never regretted it. Gmail totally rocks. For work related email, I first tried Mac Mail. The integration with Exchange was supposed to be better with Snow Leopard which is why I thought I’d give it a spin. But it is surprisingly clunky. I was constantly battling authentication errors which were clearly a problem with the email client not Exchange. Google Calendar sync with Mail didn’t work for me. Also Mac Mail has other irritants like saving drafts even after one has sent out the email. Eventually I gave up and moved to Thunderbird. The email client is trouble free although the performance is a little sluggish compared to Mac Mail. The Lightning add-on for calendar functionality within Thunderbird now works quite well for me, though it took a couple of tries to get it going. Another add-on called Provider for Google Calendar, takes care of the calendar sync. And a third one gContactSynch handles the sync with Google Contacts.

Lightning and the other two add-ons are still in beta. And my move to Thunderbird on Mac is still less than a month old, but it’s working well so far.

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Wall Street Bonuses are Not the Real Issue

This month the biggest Wall Street companies reported their quarterly earnings. JP Morgan Chase and Goldman Sachs reported bumper earnings, Citgroup and Bank of America, not so good. But if you leave out write downs on debt, everyone had a great quarter in their capital markets businesses. Billions have been budgeted for year end bonuses.

As could be expected, the issue of Wall Street compensation raised its head again. And this time there is the weight of the federal government behind it. Banks that have taken TARP money will see their executive compensation capped. And the Federal Reserve has suggested that all large banks that fall under its jurisdiction will be reviewed on on going basis to ensure that executive bonuses do not produce risk taking behavior that could put the banking system at risk.

There are several memes that get mixed up in any discussion about Wall Street compensation in the media. Add a lot of emotion from a distraught public and it becomes for a tangled mess where the media feeds the furore but there’s no real understanding of the underlying issues. Let’s see if we can parse the issues out.

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Insider Trading

Raj Rajaratnam the boss of Galleon, a hedge fund in New York was arrested on Friday for being the mastermind of an insider trading network. That network included people in other hedge funds, private equity funds, consultants and corporate executives – all involved in trading insider information on public companies for profit.

In my four years at Gridstone, I met many hedge funds on sales calls. We offered a research platform with deep data on public companies which should have been of interest to any analyst who invested in public companies based on their fundamentals. But slowly I realized that there were very few in the hedge fund world that actually researched companies to any depth. Most just “traded the news” or were what is called “momentum traders”.

There were reasons for this. Understanding companies requires time and application. At about twenty companies in one or two industries, you start hitting the ceiling of what is possible for one analyst to cover. Hedge funds often don’t have the assets to be able to afford that many analysts.

But I think the real reason is that it is too damned difficult to beat the index just analyzing companies based upon publicly available information. Everyone is seeking an informational edge over the market. Some of this edge is through channel checks and such legal but proprietary sources. Much of it is through rumors – legal but quasi-public. And some of it is through insider information.

Informational edge is a slippery slope at the bottom of which lies insider information – the most alpha-producing informational edge. If you are a high achiever like most hedge fund managers are, and you have profited from proprietary information in the past, it is almost irresistible to cross the line. It doesn’t help that the difference between the difference between a rumor and insider information is only in how the information was procured. A rumor very well could have started its life as insider information. On large caps, placing a bet that is significant for the fund but small enough to escape being noticed is not too difficult. My belief is that insider trading is far more common than what one major bust every few years will make it seem like.

For Raj Rajaratnam and Danielle Chiesi this was about their hedge funds’ performance. But why did Anil Kumar and Rajiv Goel get involved in this? Perhaps the price of admission to invest in Galleon – which was ironically a fund whose performance was based on insider trading – on their tips.

The other irony here is that two of the major players in the insider trading ring are of Indian origin. So is the prosecuting attorney – Preet Bharara – US attorney for the Southern District of New York.

KenKen Puzzles

KENKEN Puzzles - NYTimes.com-2

In the last two months I have gotten hooked on to a puzzle called KenKen. It is similar to Sudoku, but different. I never played Sudoku much so I am not the best person to do a compare and contrast. But like Sudoku it comes to us from Japan. It was invented by Tetsuya Miyamoto, a Mathematics professor.

Will Shortz of the New York Time explains how to play it.

The New York Times has other coverage, besides hosting new puzzles every day.

Try it. It’ll give you hours of enjoyment. Also, if you have school going children, especially elementary school kids, this is a good way to make practicing arithmetic or logic, fun.

Leaving the Kindle On During Takeoff

airplane The last time I took a flight somewhere with my newly acquired Kindle, I was posed with this dilemma – should I turn my Kindle off during takeoff and landing? Or should I pretend that I was just reading a book that looked a little different?

Now the airline rules are very clear and are rigorously implemented by the airline crew:

1. All Portable Electronic Devices (PED) must be switched off during takeoff and landing.
2. No wireless devices can be operated during the flight.

The second rule is pretty unambiguous in how it should apply. All cellphones, laptops and devices with WiFi – anything with an RF signal – must not be turned on during the flight. The Kindle does have a cellular signal which can be easily turned off. Not a problem – the wireless anyway drains the battery real fast and its probably a good thing that you have to turn it off in case you had it on at the time.

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