Another Trip to the Cookie Jar

In August Congress passed a bill to fund enhanced border security which is now Public Law 111-230. The funding for this bill was achieved by increasing the visa fees for H-1B and L-1 visas by $2,000. The fees apply selectively to companies who employ more than 50 employees in the US and if 50% or more of those employees are not US citizens or permanent residents.

The bill was weird and wicked in multiple ways. It increased fees for companies conducting legitimate business for purposes completely unconnected with their business. And it was constructed cleverly so that American businesses would not be affected. Which meant that not only would Microsoft and Intel not pay the higher fees, IBM and Accenture, who are in the same business of offshore services that Infosys and Cognizant are in, would also not pay them. Indian companies had been surgically targeted.

As if that wasn’t enough, in the 9/11 Health Care Bill (scrolls to fees) the same fees, which were imposed for 4 years in PL 111-230 have been extended another year. It was easy. Like taking candy from a child.

When I wrote about the Borders Bill, I made light of it. Financially, it is not a big burden for companies. An extra $2,000 paid a couple of times over a six year work permit is less than a 1% uptick in costs. It is not going to even affect margins, leave alone changing the value prop. But the precedent this sets is wrong and dangerous to both India and the US. It needs to be called out.

While the bill doesn’t talk about Indian offshore services companies explicitly, there is no doubt that they were the target. American lawmakers regularly beat up American businesses that “outsource American jobs to India and China”. In these hard times, they are tapping into the angst that high unemployment creates. But they should know better.

Offshore outsourcing is trade. When Ricardo talked about the law of Comparative Advantage, he did not exclude outsourcing from it. Trade brings benefits to the both countries. It may be harder to picture the benefits that the US gets from outsourcing but it does nonetheless. It lowers the costs of goods and services to consumers. It makes American businesses more efficient and more competitive in the global market. As outsourcing creates prosperity in India and China, they consume more American goods. And so on.

Which is why when the US has constantly preached to developing countries like India to open their markets, it has received the support of economists everywhere. Trade is good for the world. All of it, including outsourcing.

But if it is too much to ask lawmakers to guide their actions based upon sound economic principles, then I’d ask them to do it in their own interest. There are very few US companies who would support legislators that targeted Indian companies. Not just because they like how Indian services companies make them more efficient. But because India is one of the few large growth markets in the world today. No company wants their own government to hobble their attempts to get the best access to this market.

So far, both bills put together don’t amount to much. But as in many of these things, its the optics that matter. Right now the optics are all bad – anti-outsourcing and by extension anti-India. One hopes that it stops right here.

Meanwhile, what of Indian companies? Every major company I have talked to recently has aggressive plans to increase hiring in the markets. It won’t happen overnight, but the direction is right.

Posted in Offshore Services | 1 Comment

Week’s Tweets 2010-12-26

  • US Census 2010 data is being released. This is the first time Asian-Indian was included as a race in the census form http://skit.ch/bb4s #
  • "Outsourcing" vs "Reengineering" Outsourcing wins! Reengineering is past its prime | Google Ngram Viewer http://t.co/hoOnRC5 #
  • A Holiday Message from Ricky Gervais: Why I'm An Atheist – Speakeasy – WSJ http://on.wsj.com/hDRyHn #
  • economic times website starts video ads as soon as you land on a page. With audio on! Fewer reasons to go to the website. #
  • Will GoogleVoice transcribe desi voices now?RT @labnol: Indian Accents and Google Voice Search http://youtu.be/i-k6aHMLdPc – Thanks @ankitv #
  • Someone Is Trading Stocks Based on Your Tweets http://bit.ly/epjrbU #
  • Why politics in India is dynastic – two words 'numbered accounts' | Indian Express http://bit.ly/hLgAoo #
  • There is insight in social media data. But is it tradable? | Felix Salman |Using Twitter to predict stock moves http://reut.rs/hl80dh #

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Week’s Tweets 2010-12-19

  • WikiLeaks row: why Amazon's desertion has ominous implications for democracy | Technology | The Observer http://bit.ly/g1uc8z #
  • Saina Nehwal wins! Much of twittersphere calls her "Sania", a bigger brand with fewer accomplishments. http://twitter.com/#!/search/sania #
  • Beautiful 2D graphical guide to Tic-Tac-Toe | xkcd http://bit.ly/getbh4 #

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The Problem with the Human Cloud

Last month I vented about why IT Services companies weren’t taking the lead on the Human Cloud.

I met an executive at a leading offshore company recently who explained why this was so. In the past few years, clients have become paranoid about information security. Well publicized leaks of customer data and a growing share of BPO is driving some of this. Cross company collaboration requires easier access to tools for sharing. Services companies are going the other way on information security. Employees’ internet access is heavily curtailed. Computers don’t have USB ports. And so on.

Not all clients are equally paranoid. But the service provider’s internal policy and infrastructure must support the most paranoid customer. Therein lies the problem.

Posted in Offshore Services | 1 Comment

Week’s Tweets 2010-12-05

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This Could be the Future of the Print Media

Richard Branson launched Project, a digital magazine just for the iPad. The monthly magazine will cost $2.99 a month.

Meanwhile, Rupert Murdoch is working on an iPad only daily (newspaper) called The Daily.

In related developments, the New York Times online, which has been free thus far, will be going behind a paid wall, at least for some content in Jan 2011.

The print media has had a torrid time, the last few years. Could this be the light at the end of the tunnel?

A paid-subscription magazine on the iPad has a few things going for it. One, it looks really nice. The user experience is better than both print and the internet. A glossy should be glossy, even if it is electronic. A website can’t manage that as well. Paper magazines, on the other hand don’t use rich media – audio and video. The iPad has all of the advantages of online but none of its disadvantages. People, just might pay for it, like they pay for paper subscriptions.

If it’s a new magazine or daily and there isn’t a paper product, or a website, there are a couple of other advantages. One, you can’t get the content elsewhere through any other means, so if you want it, you pay for it. The other advantage is that you don’t have the costs of printing and distribution. And a probable third advantage is that you have a lot more control over the advertising (I think).

But there are disadvantages as well. If your magazine is electronic but is not on the internet, nobody links to your stories. Your stories don’t appear in Google News or any search results. The only way to market your magazine or news daily is the old fashioned way – advertising, PR and sampling.

FT.com, wsj.com and presumably nytimes.com are going to take an in-between position. They aren’t or won’t be completely walled gardens or free. As an unregistered reader, registered reader or paid reader you will get to read a graded number of stories per month. And Google will index the sites. And they all have or will have iPad apps as well for paid subscribers.

The print media is being deconstructed and put back together in front of our eyes. It is fascinating. I believe we will end up having a whole spectrum of models that will co-exist. Higher quality journalism will go behind pay walls in some fashion. And that is how it should be. If you want to read stuff written by smart people, you have to pay for it. Also, if you want investigative journalism to offer some checks and balances in our democracies.

Posted in Business | Comments Off

Week’s Tweets 2010-11-21

  • Friend Arvind Sahay at IIM A awarded the Devang Mehta Award for the Best Business Professor in Marketing Management in India. Congrats! #
  • That's it? A $4B scam and he just walks away? | The Hindu : Communications Minister Raja resigns http://bit.ly/bA3lOn #
  • US senate tooRT @felixsalmon: Mortgage interest deduction is QWERTY keyboard of US taxes. Proved ineffective, but impossible to scrap. #
  • 2G scam is worth $40B not $4B. Don't try 1.76 lakh crores in US$ in your head! I support a move from crores to millions http://bit.ly/cCnUSZ #
  • Looking forward to the Russell Peters show in San Jose tonight. http://bit.ly/llabd #
  • Great charts! | Ezra Klein – Who does the mortgage-interest deduction benefit? http://wapo.st/d11rw2 #
  • Too late. I'm sticking with Android now | Google Voice for iPhone on the iTunes App Store http://bit.ly/bjelVK #
  • I wonder if Gandhi would have approved of this form of warfare | Worm Was Perfect for Sabotaging Centrifuges | http://nyti.ms/cAlm1W #

Posted in Tweet Posts | 2 Comments

IT Services Should be Setting Agenda on Human Cloud

GigaOm’s conference NetWork 2010 next month is about the future of work. Mathew Ingram describes the collaboration in distributed teams as the Human Cloud

The biggest change, for both workers and companies, is a move toward what we call “the human cloud.” In the same way that high-speed Internet access disrupted the corporate IT market, creating a “cloud” of web-enabled infrastructure, the human cloud is shorthand for how the web has disrupted the way we work. Companies rely on dispersed teams to get the best talent available regardless of location (or price) and many are using crowdsourcing and other innovative means to achieve their goals.

If you look at the speaker list for Network 2010 there is not a single speaker from the IT Services industry. Isn’t that disappointing. Offshore is the dominant template for the IT Services industry today. And Offshore is the Human Cloud. Distributed teams around the world plugging in to collaborate to build or troubleshoot systems or carry out business activities. The industry should be defining the future of work. But it is not even at the table.

How are offshore projects run today from a collaboration standpoint? Fifteen years ago the tools for collaboration were email, phone calls and weekly status reports in MS Word. Aside from desktop sharing is it much different than that today? The quality of the phone lines are much better now and occasionally you’ll have a video conference for a sales meeting. But that’s it, isn’t it? Companies try to get clients to log in to their extranet collaboration apps and then when they don’t they quietly bury them. Design is still done by flying people over. And application support is all based on email. Please tell me if it’s any different.

I know a lot of this inertia is because of the resistance to change of corporate clients. But IT Services companies must take the lead. This is your business. Better collaboration leads to better outcomes for both you and your client. Its gotta be worth a better effort than what we’ve seen so far.

Posted in Offshore Services | 3 Comments

Investment Hates Uncertainty, Especially in the Law


A couple of unconnected things are throwing dark shadows over this dream run that Foreign Direct Investment into the Indian economy has been having. One, the Income Tax department’s claim on Vodafone for $2.5 B related to its acquisition of a controlling stake in Hutchison Essar. Two, the Andhra government’s crusade against the microfinance industry.

In both cases, the governments (central and Andhra) have good reason to act as they are. In the Vodafone case, there are grey areas when it comes to one offshore entity selling off a stake in an Indian company to another offshore entity. The microfinance industry has been charging rates on loans which become debt traps for poor villagers. Perhaps some regulation is in order.

But the way this is being done creates problems. When you change the rules of the game after investments have been made, future investors worry about making investments. FDI is the good sort of investment. It doesn’t turn tail and run when the markets are down. But if we are to encourage it, we have to take the regulatory uncertainty out.

Posted in Government, India | 4 Comments

Week’s Tweets 2010-11-14

  • Interesting and important reading for MBAs | FT.com | The narcissistic world of the MBA student http://bit.ly/dovrwR #
  • If you are at a services company with access restrictions | Browse the Web with your Email Address | Amit Agarwal http://bit.ly/dxL5ke #
  • Change your b'date on Facebook to 1/1/01 to avoid the trouble of responding to bday wishes or the onus of wishing other people. #antisocial #
  • Google stick with it! We need unlocked phones | Nexus S | GigaOm « http://bit.ly/cCdSmH #
  • “the business case for electric vehicles is pretty good” Ray Lane | GE orders 25,000 EVs from GM http://bit.ly/d4SICJ #
  • By an engineer, in bullet points | The Pros and Cons of Moving from US to India http://bit.ly/cRbBnN #

Posted in Tweet Posts | 2 Comments