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	<title>Comments on: Changing Times for IT Services</title>
	<atom:link href="http://6ampacific.com/2008/01/27/changing-times-for-it-services/feed/" rel="self" type="application/rss+xml" />
	<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/</link>
	<description>Basab Pradhan's weblog about business and life in a 'flat world'.  6 AM Pacific is the best time for a global conference call.</description>
	<pubDate>Thu, 24 Jul 2008 16:51:59 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.5</generator>
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		<title>By: Just Mohit</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11955</link>
		<dc:creator>Just Mohit</dc:creator>
		<pubDate>Wed, 20 Feb 2008 08:12:25 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11955</guid>
		<description>Hi Basab,
The link to your bio (on your "about" page) is broken &#38; takes one to http://www.gridstoneresearch.com/#basab, which is an ad for "Gridstone's Excel Add-in". Just thought you might want to correct it. I found the correct link to be http://www.gridstoneresearch.com/company/default/basab-pradhan-chief-executive-officer.html
Cheers</description>
		<content:encoded><![CDATA[<p>Hi Basab,<br />
The link to your bio (on your &#8220;about&#8221; page) is broken &amp; takes one to <a href="http://www.gridstoneresearch.com/#basab" rel="nofollow">http://www.gridstoneresearch.com/#basab</a>, which is an ad for &#8220;Gridstone&#8217;s Excel Add-in&#8221;. Just thought you might want to correct it. I found the correct link to be <a href="http://www.gridstoneresearch.com/company/default/basab-pradhan-chief-executive-officer.html" rel="nofollow">http://www.gridstoneresearch.com/company/default/basab-pradhan-chief-executive-officer.html</a><br />
Cheers</p>
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		<title>By: Ved</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11347</link>
		<dc:creator>Ved</dc:creator>
		<pubDate>Fri, 01 Feb 2008 08:14:05 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11347</guid>
		<description>Hi Basab,
I remember in one of your ealier post you had mentioned the difference between US Business Channel and Indian Business Channel. US business channel primarily discussued about fundamentals whereas Indian channel primarily discussed about sentiment. 

I think same thing is at play here otherwise how can you explain such a mad rush for Reliance Power IPO which does not have any power generation capacity at the momemnt or valuation of RNRL, noone knows what exactly they do.</description>
		<content:encoded><![CDATA[<p>Hi Basab,<br />
I remember in one of your ealier post you had mentioned the difference between US Business Channel and Indian Business Channel. US business channel primarily discussued about fundamentals whereas Indian channel primarily discussed about sentiment. </p>
<p>I think same thing is at play here otherwise how can you explain such a mad rush for Reliance Power IPO which does not have any power generation capacity at the momemnt or valuation of RNRL, noone knows what exactly they do.</p>
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		<title>By: Krishna</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11297</link>
		<dc:creator>Krishna</dc:creator>
		<pubDate>Thu, 31 Jan 2008 04:32:51 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11297</guid>
		<description>Markets can pummel a company black and blue even if it performs.  It’s got more to do with tightening liquidity conditions affecting investor sentiment than intrinsic fundamentals of any one sector/company. The entire software sector is flying into headwinds now and the recent &lt;a href="http://sequellventures.blogspot.com/2008/01/quarter-massacre.html" rel="nofollow"&gt;whipping&lt;/a&gt; meted out to both Apple Inc and VMware, despite their strong quarters testifies that.

That said, the challenges coming from smugness developed over years of sloth and easy money don’t go unnoticed.  Now that they have a triple whammy – a weak dollar, rising wages and a worsening market sentiment that drives them southwards.

As you say the markets may have overdone it.  But markets always forebode and factor in adversities early.  When the event actually unfolds, it will be too late to recognize change. Taking a cue from the markets, India’s IT vendors had better pick up the slack now.  This is what I think they should be doing if they have to outwit foreign vendors (operating from their own backyard) ;

-Get more stringent with delivery of SLA commitments;
-Develop domain consulting expertise, commit to deliver on ROI upfront;
-Embrace advanced technology that helps develop applications with fewer lines of code, reduce dependence on lateral hires;
-Get real on R&#38;D spends - those figures in the balance sheets now look like mere rounding errors;
-Develop SaaS capabilities; alternatively innovate enterprise offerings so that they can be delivered at SaaS price levels;
-Don’t just spray paint innovation; make it a customer experience and see his delight;
-Use that cash hoard to acquire $$ assets / LOB expertise near-shore, especially since the $$ is weak; 
-Get rid of that 25-30% &lt;a href="http://go-rhythmic.blogspot.com/2007/08/shed-25-margin-fixation.html" rel="nofollow"&gt;margin fixation&lt;/a&gt; and pass on the benefit to many a battered clients in their time of crisis.  They will remember you when the tide turns for the better.</description>
		<content:encoded><![CDATA[<p>Markets can pummel a company black and blue even if it performs.  It’s got more to do with tightening liquidity conditions affecting investor sentiment than intrinsic fundamentals of any one sector/company. The entire software sector is flying into headwinds now and the recent <a href="http://sequellventures.blogspot.com/2008/01/quarter-massacre.html" rel="nofollow">whipping</a> meted out to both Apple Inc and VMware, despite their strong quarters testifies that.</p>
<p>That said, the challenges coming from smugness developed over years of sloth and easy money don’t go unnoticed.  Now that they have a triple whammy – a weak dollar, rising wages and a worsening market sentiment that drives them southwards.</p>
<p>As you say the markets may have overdone it.  But markets always forebode and factor in adversities early.  When the event actually unfolds, it will be too late to recognize change. Taking a cue from the markets, India’s IT vendors had better pick up the slack now.  This is what I think they should be doing if they have to outwit foreign vendors (operating from their own backyard) ;</p>
<p>-Get more stringent with delivery of SLA commitments;<br />
-Develop domain consulting expertise, commit to deliver on ROI upfront;<br />
-Embrace advanced technology that helps develop applications with fewer lines of code, reduce dependence on lateral hires;<br />
-Get real on R&amp;D spends - those figures in the balance sheets now look like mere rounding errors;<br />
-Develop SaaS capabilities; alternatively innovate enterprise offerings so that they can be delivered at SaaS price levels;<br />
-Don’t just spray paint innovation; make it a customer experience and see his delight;<br />
-Use that cash hoard to acquire $$ assets / LOB expertise near-shore, especially since the $$ is weak;<br />
-Get rid of that 25-30% <a href="http://go-rhythmic.blogspot.com/2007/08/shed-25-margin-fixation.html" rel="nofollow">margin fixation</a> and pass on the benefit to many a battered clients in their time of crisis.  They will remember you when the tide turns for the better.</p>
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		<title>By: Bhabani</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11185</link>
		<dc:creator>Bhabani</dc:creator>
		<pubDate>Tue, 29 Jan 2008 11:53:39 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11185</guid>
		<description>Hi Basab,
I found your blog is quite resourceful but I wonder what ll be the best policy for tiny outsourcing companies having work force around few hundred or even less. As being a small player, I fell the recession still hurts small company also.
I have few points to be clarified from your side.

Apart from financial sector other sector like health &#38; banking are in good shape or they are also doing cost cutting.

What will be the most promising sector in USA at the moment for small outsourcing company?</description>
		<content:encoded><![CDATA[<p>Hi Basab,<br />
I found your blog is quite resourceful but I wonder what ll be the best policy for tiny outsourcing companies having work force around few hundred or even less. As being a small player, I fell the recession still hurts small company also.<br />
I have few points to be clarified from your side.</p>
<p>Apart from financial sector other sector like health &amp; banking are in good shape or they are also doing cost cutting.</p>
<p>What will be the most promising sector in USA at the moment for small outsourcing company?</p>
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		<title>By: Shashi</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11176</link>
		<dc:creator>Shashi</dc:creator>
		<pubDate>Tue, 29 Jan 2008 07:02:07 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11176</guid>
		<description>Lack of attention on my part. My bad.

Thanks for clarification on full-post feed. I guess 10 full posts on home page is not bad considering your blog is pleasantly lightweight.</description>
		<content:encoded><![CDATA[<p>Lack of attention on my part. My bad.</p>
<p>Thanks for clarification on full-post feed. I guess 10 full posts on home page is not bad considering your blog is pleasantly lightweight.</p>
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		<title>By: Basab</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11173</link>
		<dc:creator>Basab</dc:creator>
		<pubDate>Tue, 29 Jan 2008 05:33:10 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11173</guid>
		<description>Shashi,

I will refer you to an earlier post of mine here
http://6ampacific.com/2007/12/09/how-will-it-services-fare-in-the-coming-us-recession/

Re full post feeds, that's what it used to be on 6ampacific, until Wordpress 2.1 (I am now on WP 2.3). I either have to show the full post on my home page or if I use the --more-- tag it will truncate the posts in my feed as well. Given that many of my readers navigate through search or directly to my home page, it doesn't seem right to have them load a page full of 10 long posts.

I did some research on this today and I may have a solution - a plug in called Full Text Feed from cavemonkey50.com.</description>
		<content:encoded><![CDATA[<p>Shashi,</p>
<p>I will refer you to an earlier post of mine here<br />
<a href="http://6ampacific.com/2007/12/09/how-will-it-services-fare-in-the-coming-us-recession/" rel="nofollow">http://6ampacific.com/2007/12/09/how-will-it-services-fare-in-the-coming-us-recession/</a></p>
<p>Re full post feeds, that&#8217;s what it used to be on 6ampacific, until Wordpress 2.1 (I am now on WP 2.3). I either have to show the full post on my home page or if I use the &#8211;more&#8211; tag it will truncate the posts in my feed as well. Given that many of my readers navigate through search or directly to my home page, it doesn&#8217;t seem right to have them load a page full of 10 long posts.</p>
<p>I did some research on this today and I may have a solution - a plug in called Full Text Feed from cavemonkey50.com.</p>
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		<title>By: Shashi</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11146</link>
		<dc:creator>Shashi</dc:creator>
		<pubDate>Mon, 28 Jan 2008 06:45:56 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11146</guid>
		<description>Basab,

How do you compare current tough times (for IT services companies) with the ones post-2001?

PS: Full-post feed would be much appreciated. Please.</description>
		<content:encoded><![CDATA[<p>Basab,</p>
<p>How do you compare current tough times (for IT services companies) with the ones post-2001?</p>
<p>PS: Full-post feed would be much appreciated. Please.</p>
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		<title>By: Sanjay Dutt</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11142</link>
		<dc:creator>Sanjay Dutt</dc:creator>
		<pubDate>Mon, 28 Jan 2008 03:59:57 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11142</guid>
		<description>As a freelance consultant and advisor to start-ups/ small/ mid-size IT/ BPO firms - I see an interesting trend emerging. Each such firm want to be 'Infy of its own market-space'. Dig a little deeper and you find choices being made that are so very different from any large IT company - including Infy - at is start (or even now). The services are based on:

* At least some years of struggle and investment in some intllectual property

* A maturity and ambition for future - despite the odds - that can leave any seasoned industry guy stunned. Global focus, going-IPO in 4-5 years, global talent hiring, deep branding, investment in leadership development, patents, global alliances, strong foothold in Indian domestic market... 

* A focus on 'emotional capital' of its people - that is unprecedented leaving it with some very dedicated and skilled talent

Capital and guidance are the only two pieces these future stars hunger for.

One could argue that all of these are natural choices given the maturity of the industry, no shareholder pressure, scale of operations etc. And I am sure all of these will be true to some extent. But to me what is outstanding is that in the midst of this seeming inertia of 'return on capital' - there are these exotic islands for talent and capital emerging. 

One of the greatest contribution this industry still has the potential to do is to keep inspiring as it does. Unfortunately, it seems others are learning from its mistakes faster than it does itself.</description>
		<content:encoded><![CDATA[<p>As a freelance consultant and advisor to start-ups/ small/ mid-size IT/ BPO firms - I see an interesting trend emerging. Each such firm want to be &#8216;Infy of its own market-space&#8217;. Dig a little deeper and you find choices being made that are so very different from any large IT company - including Infy - at is start (or even now). The services are based on:</p>
<p>* At least some years of struggle and investment in some intllectual property</p>
<p>* A maturity and ambition for future - despite the odds - that can leave any seasoned industry guy stunned. Global focus, going-IPO in 4-5 years, global talent hiring, deep branding, investment in leadership development, patents, global alliances, strong foothold in Indian domestic market&#8230; </p>
<p>* A focus on &#8216;emotional capital&#8217; of its people - that is unprecedented leaving it with some very dedicated and skilled talent</p>
<p>Capital and guidance are the only two pieces these future stars hunger for.</p>
<p>One could argue that all of these are natural choices given the maturity of the industry, no shareholder pressure, scale of operations etc. And I am sure all of these will be true to some extent. But to me what is outstanding is that in the midst of this seeming inertia of &#8216;return on capital&#8217; - there are these exotic islands for talent and capital emerging. </p>
<p>One of the greatest contribution this industry still has the potential to do is to keep inspiring as it does. Unfortunately, it seems others are learning from its mistakes faster than it does itself.</p>
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		<title>By: Suvendu</title>
		<link>http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11116</link>
		<dc:creator>Suvendu</dc:creator>
		<pubDate>Sun, 27 Jan 2008 20:55:38 +0000</pubDate>
		<guid isPermaLink="false">http://6ampacific.com/2008/01/27/changing-times-for-it-services/#comment-11116</guid>
		<description>One area of contention is revenue pie covering US market, most of mentioned names are US lenient though some of them are active diversifying to other geographies. FY08 would be truely challenging since analysts would be waiting to see the steps taken by these biggies in showing better revenue reach from other markets vis-a-vis US and also their capability to generate more consulting revenues with innovative services. Apart from Infy, I can't visualize any other Indian IT giants waking up to this new demand.</description>
		<content:encoded><![CDATA[<p>One area of contention is revenue pie covering US market, most of mentioned names are US lenient though some of them are active diversifying to other geographies. FY08 would be truely challenging since analysts would be waiting to see the steps taken by these biggies in showing better revenue reach from other markets vis-a-vis US and also their capability to generate more consulting revenues with innovative services. Apart from Infy, I can&#8217;t visualize any other Indian IT giants waking up to this new demand.</p>
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