Comments on: Tech Blowback http://6ampacific.com/2006/09/04/tech-blowback/ Basab Pradhan's weblog about business and life in a 'flat world'. 6 AM Pacific is the best time for a global conference call. Thu, 20 Nov 2008 21:24:35 +0000 http://wordpress.org/?v=2.6.3 By: puneet http://6ampacific.com/2006/09/04/tech-blowback/#comment-12238 puneet Thu, 28 Feb 2008 06:51:54 +0000 http://sixampacific.com/?p=34#comment-12238 well.. this should ring alarm bells too.. the teams working so closely and they dont know what others are working on. no synergy what so ever... rather then putting time to go to client,delays etc and use there support agreement with vendor .. the team would have gained lot of trust and goodwill with the customer had they collaborated internally. well.. this should ring alarm bells too..
the teams working so closely and they dont know what others are working on.
no synergy what so ever…
rather then putting time to go to client,delays etc and use there support agreement with vendor .. the team would have gained lot of trust and goodwill with the customer had they collaborated internally.

]]> By: Ratnakar V http://6ampacific.com/2006/09/04/tech-blowback/#comment-5677 Ratnakar V Sat, 17 Mar 2007 21:41:36 +0000 http://sixampacific.com/?p=34#comment-5677 I was an Exfoscion too and while I was in infy a similar thing happened. We were working for a leading telco and ISP in N.America and had to dial its toll free for L3 support regarding some tech issues. And, guess where the call was routed..... The telco's call centre in Bangalore and the very same place where my friend worked :) I was an Exfoscion too and while I was in infy a similar thing happened. We were working for a leading telco and ISP in N.America and had to dial its toll free for L3 support regarding some tech issues. And, guess where the call was routed…..
The telco’s call centre in Bangalore and the very same place where my friend worked :)

]]> By: Rajesh http://6ampacific.com/2006/09/04/tech-blowback/#comment-158 Rajesh Mon, 25 Sep 2006 04:09:13 +0000 http://sixampacific.com/?p=34#comment-158 Very interesting. That's probably because of the 'loose coalition' approach that most IT service providers have. Very interesting. That’s probably because of the ‘loose coalition’ approach that most IT service providers have.

]]> By: Anil Kurnool http://6ampacific.com/2006/09/04/tech-blowback/#comment-153 Anil Kurnool Fri, 22 Sep 2006 04:22:00 +0000 http://sixampacific.com/?p=34#comment-153 Doesn't it show the iron curtains between the teams working and the lack of synergy? Islands of Knowledge within a practice - while the world is going Ga-Ga over "social networking". Doesn’t it show the iron curtains between the teams working and the lack of synergy?

Islands of Knowledge within a practice - while the world is going Ga-Ga over “social networking”.

]]> By: mahen http://6ampacific.com/2006/09/04/tech-blowback/#comment-152 mahen Thu, 21 Sep 2006 02:51:36 +0000 http://sixampacific.com/?p=34#comment-152 That's interesting! That’s interesting!

]]> By: joey http://6ampacific.com/2006/09/04/tech-blowback/#comment-151 joey Sun, 10 Sep 2006 23:53:30 +0000 http://sixampacific.com/?p=34#comment-151 hi same floor is not so unusual when i was working with HP in India in 2004 i had two separate teams working for me - one team had to call the other for L2 related issues :) - initially they went through the toll free number / blt but after a couple of calls one of the guys figured out that the call is from the other team :) had quite a laugh about it. am sure it is fairly common across all large IT providers. Basab - if this is the first time that you are hearing of this - are you out of touch with your head up in the clouds :)- a point to ponder!!! hi
same floor is not so unusual

when i was working with HP in India in 2004 i had two separate teams working for me - one team had to call the other for L2 related issues :) - initially they went through the toll free number / blt but after a couple of calls one of the guys figured out that the call is from the other team :) had quite a laugh about it.

am sure it is fairly common across all large IT providers. Basab - if this is the first time that you are hearing of this - are you out of touch with your head up in the clouds :)- a point to ponder!!!

]]> By: Venkat http://6ampacific.com/2006/09/04/tech-blowback/#comment-150 Venkat Tue, 05 Sep 2006 01:43:17 +0000 http://sixampacific.com/?p=34#comment-150 Hi, This is bound to happen and Unbelievable part is "in the same floor".. In my work place, we called the help desk of the customer from Ecity, Bangalore and we got the support guy from Sarjapur road office. Can we say: "The World is Flat" as of now. Indian MNCs can make it a globe by creating proper Knowledge base and sharing the best practices across the company. thanks, venkat Hi,

This is bound to happen and Unbelievable part is “in the same floor”..
In my work place, we called the help desk of the customer from Ecity, Bangalore and we got the support guy from Sarjapur road office.
Can we say:

“The World is Flat” as of now. Indian MNCs can make it a globe by creating proper Knowledge base and sharing the best practices across the company.

thanks,
venkat

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